Return & Refund Policy

 

Damaged or Defective Orders

If your order arrives damaged or defective, please contact us as soon as possible after receiving your order.

Please send us your order number and clear photos of the damaged or defective item so we can properly review the situation and determine the appropriate solution.

We will carefully review the issue to determine whether a refund or another resolution is necessary. If we determine that a refund is appropriate, the refund will be issued accordingly.

All Sales Are Final

Other than situations involving a damaged, defective, or incorrect order that we determine requires a resolution, all sales are final.

We do not accept returns or exchanges, and refunds are not provided for reasons such as choosing the wrong size, color, style, or quantity.

Because we are a clothing brand, we strongly recommend reviewing the size chart and measurements carefully before purchasing. Please compare the measurements with a garment you already own to help ensure you choose the correct size.

Incorrect sizing does not qualify for a return or refund.

Incorrect Orders

If you receive an item that is different from what you ordered, please contact us as soon as possible with your order number and clear photos of the item you received.

We will review the situation and determine the appropriate resolution.

Shipping Delays

We do not provide refunds for delays caused by shipping carriers, customs, weather, holidays, or other circumstances outside of our control.

Contact Us

For the fastest response, we recommend contacting us through Instagram or TikTok:

Instagram: @crimsonbloom.cl
TikTok: @crimsonbloom.cl
Email: crimsonbloom.cl@gmail.com

By placing an order with Crimson Bloom, you acknowledge and agree to this Return & Refund Policy.